Shipping policy

Delivery

We ship to all EU countries, USA and Canada. Our shipping costs are flat to Germany, to the rest of the EU and to the USA and Canada, and free on orders to the EU over €150. Shipping for each additional item is free.

Since some pieces are custom and/or made to order, the dispatch time is between 10-20 working days. However, the pieces from ‘System Recovery’ are ready to go, so the dispatch time is 4-6 working days.

 

Read more: Terms & Conditions / AGB

Return policy

Returns

As we make some of the garments to order, they are not refundable (see cancellation policy). Therefore, we kindly ask you to check the exact measurements of the item on the product page under ‘Additional Information‘ and the measuring guidelines before ordering. However, if you have an issue with the custom item you just received, email us. We are happy to discuss how we can improve the situation. Your satisfaction is important to us.

If you received a damaged garment, please contact us within 24 hours after you got your package at info@melisaminca.com. The System Recovery clothing is pre-made, therefore you can return items from this collection within 14 days without a reason (see cancellation policy). Make sure the items are exactly as you received them – unworn.

Please note

New & unworn means there are no marks on the items or any wear on the tags. In such case, the item will be returned to the purchaser.

If the purchased item(s) is returned from a country eligible for customs fees, the package needs to be marked as ‘returned goods’. Otherwise, the buyer bears customs charges in full; they are deducted from the original price of the item(s).