I ship to all EU countries, USA and Canada. My shipping costs are flat at €4 to Germany, €7 to the rest of the EU, €16 to the USA and Canada, and free on orders to the EU over € 150. Shipping for each additional item is free.
Since the pieces are custom-made to order, the dispatch time is between 10-20 working days. However, the pieces from System Recovery, are already made, so the dispatch time is 3-5 working days.
Read more: Terms & Conditions / AGB
As I make the garments to order, they are not refundable (see cancellation policy). Therefore, I kindly ask you to check the exact measurements of the item on the product page under ‘Additional Information‘ and the measuring guidelines before ordering.
If you received a damaged or you had a manufacturing issue in your garment, please contact me within 24 hours after you got your package at firstname.lastname@example.org. The System Recovery clothing is pre-made, therefore you can return items from this collection within 14 days without a reason (see cancellation policy). Make sure that the items are exactly as you received them – with attached tags and unworn.
New & unworn means that there are no marks on the items or any wear on the tags. In such a case, the item will be returned to the purchaser.