Shipping policy

Delivery

I ship to all EU countries, USA and Canada. My shipping costs are flat to Germany, to the rest of the EU and to the USA and Canada, and free on orders to the EU over € 150. Shipping for each additional item is free.

Since the pieces are custom-made to order, the dispatch time is between 10-20 working days. However, the pieces from System Recovery and !customise me! are pre-made, so the dispatch time is 3-5 working days.

 

Read more: Terms & Conditions / AGB

Return policy

Returns

As I make the garments to order, they are not refundable (see cancellation policy). Therefore, I kindly ask you to check the exact measurements of the item on the product page under ‘Additional Information‘ and the measuring guidelines before ordering.

If you received a damaged or you had a manufacturing issue in your garment, please contact me within 24 hours after you got your package at info@melisaminca.com. The System Recovery clothing is pre-made, therefore you can return items from this collection within 14 days without a reason (see cancellation policy). Make sure that the items are exactly as you received them – with attached tags and unworn.

Please note

New & unworn means that there are no marks on the items or any wear on the tags. In such a case, the item will be returned to the purchaser.

If the purchased item(s) is returned from a country eligible for customs fees, the package needs to be marked as ‘returned goods’. Otherwise, the buyer bears customs charges in full; they are deducted from the original price of the item(s).